Shanxi Provincial Postal Administration: Consumers in the fourth quarter of 2018 mainly complains with 13 express businesses
Original title: Provincial Post Administration released the complaints of the express delivery enterprises in the fourth quarter of 2018. Among them, the highest loss of PTJ Express complaints was damaged into "hard-hit areas" March 11, Shanxi Evening News reporter from provincial postal management It was learned that the fourth quarter of 2018, consumers mainly complainted 13 express businesses, including the highest complaint rate, reached (parts effective complaint / million (receipt) express) (Express complaint rate unit) . In the fourth quarter of 2018, the Shanxi Provincial Postal Consumer Complaint Center passed the "12305" postal consumer complaint telephone, the complaint website, the WeChat platform, the public message and the Director’s mailbox, and accepted 6727 consumers, which were effective complaints (determined enterprises) Responsible) 293 pieces, accounting for% of the total number of complaints, increasing in the previous year, reduced by the same period of the previous year.
Compared with the third quarter of 2018, delivery service, loss short and damaged effective appeals have increased, and the amount of effective complaints in delays have decreased; more delays, delivery services, loss, short and damaged effective appeals compared to the same period last year. The amount has been reduced.
In the fourth quarter of 2018, consumers have the highest interest rate of express delivery enterprises, and the express mail delays and express delivery services, including the "blacklist" first, the "blacklist" first, the shipment loss damage complaint rate Da, express delivery service complaint rate.
In addition, Debon, every day, home delivery, and excellent complaints are also "blacklist" list.
(Reporter Zhao Dewei Intern Bumi Chen).